Best Practice Report

Wading Through The Quagmire Of US Ethernet Services

Critical Criteria For RFPs

April 5th, 2007
Lisa Pierce
With contributors:
Christine Ferrusi Ross , Francesca Bartolomey


Customer interest in Ethernet services is exploding, as is the number of service provider offerings. But the dissimilarities between provider offers are so great that it can be overwhelming. Moreover, the variations between Ethernet services, even within a particular provider's portfolio, can be as great. Given such vast differentiation, it is essential that customers issue requests for proposals (RFPs); many will benefit from issuing requests for information (RFIs) simply around technology issues first. Forrester recommends that buyers evaluate Ethernet services by first winnowing the potential pool of providers using 10 first-order service evaluation criteria and another six second-order criteria. Wading through the US Ethernet quagmire can take a great deal of time, so it is important to begin this journey long before you ever plan to use the service.

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