Summary
Technology grounds your customer experience (CX) ecosystem. It's embedded in your products; it facilitates customer understanding; it enhances your channels; and it empowers your employees. But rigid technologies prevent ecosystems from being responsive to evolving business and customer needs. Enter the cloud. This report highlights how the cloud alters the dynamics of CX ecosystems and illustrates the vital role that cloud-delivered technologies play in helping CX leaders create differentiated value for their business.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).