Trends Report

What File Sync And Share Customers Have Learned

Customer Interviews Reveal The Requirements And Decision Process

July 24th, 2013
With contributors:
TJ Keitt , Andrew Smith

Summary

Now that 25% of the global information workforce uses file sync and share services, up from 5% in 2010, CIOs have a mandate to replace the consumer-grade services employees are using with a business-ready solution. We recently completed a Forrester Wave™ evaluation of file sync and share platforms to help CIOs pick the best solution for their document collaboration scenarios. As part of the process, we interviewed the reference customers of 16 different file sync and share vendors. These early adopters have learned from experience what matters in a solution: ease of use, reliability, vendor partnership, price, and security. These reference customers also identified best practices for a choosing a vendor, such as defining the business need and the employee requirements and then running one or more pilots to fine-tune the choice.

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