Best Practice Report

What Makes A Future Fit Platform Strategy?

Best Practices From The Forrester Tech Strategy Impact Awards Submissions, 2022

May 11th, 2023
With contributors:


Forrester’s future fit tech strategy enables customer-obsessed companies to quickly reconfigure business structures and capabilities to meet future customer and employee needs with adaptivity, creativity, and resilience. A future fit tech strategy relies on four core drivers — platforms, practices, partners, and people. Read this report to learn how the top submitters to Forrester’s Technology Strategy Impact (TSI) Awards, 2022 enable a future fit tech strategy with platforms by deliberately connecting experiences and operations, finding the right mix of proprietary and standard platform elements, and leveraging AI for real business results.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.