Summary
Communicating in real time via video, voice, and data has long been an important capability for the enterprise workforce. Integrating real-time communications into browser applications allows for advanced customer service and collaboration. While session initiation protocol (SIP) has advanced across enterprise and carrier networks, differences in codecs, traversal of corporate firewalls, and the continued existence of proprietary solutions limit broad interoperability between different communications devices, applications, and infrastructure. This report maps out how Web real-time communications (WebRTC) will and will not solve these problems, its complementary relationship to SIP, and what impacts it will have on the unified communications (UC) marketplace and customer service applications.
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