Where To Find Help With Automated Calling For Healthcare

As healthcare companies get more focused on preventive care and proactive communication, they need messaging platforms that can provide flexible, compelling experiences to a diverse range of consumers. Increasingly, firms are incorporating automated calling programs into their broader strategies for both administrative and care management communication. To help potential clients understand the capabilities of the vendors serving this market, Forrester asked Eliza, Silverlink, Varolii, Vocantas, and Warm Health to provide information on their capabilities in automated calling programs for healthcare. Though the core components of each vendor's solution are similar, key differences exist across each company's focus and approach. To find the right automated calling partner, healthcare firms should focus on how the vendor's unique attributes complement their broader communication and customer data strategies.