Trends Report

Who Leads Employee Experience? A Snapshot Of EX Executives And Their Reporting Structures

The Roles, Titles, Teams, And Responsibilities Behind EX Transformation

April 2nd, 2019
SS
Samuel Stern
RM
Rebecca McAdams
With contributors:
Sam Karpinski , Harley Manning , Katie Hampton , Olivia Morley , Shayna Neuburg

Summary

Who owns employee experience (EX), what are their key initiatives, and who are their key collaborators? These are questions we hear frequently from our clients, so we set out to find the answers. In December 2018, we administered a survey to 86 EX leaders about their titles, reporting relationships, team sizes, and responsibilities to better understand this emerging role within organizations. This report summarizes our findings and helps leaders responsible for employee experience compare their efforts to those of other organizations.

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