Trends Report

Who Leads Employee Experience? A Snapshot Of EX Executives And Their Reporting Structures

February 21st, 2020

Summary

Employee experience (EX) ownership is diverse across many different departments; EX leaders are typically responsible for a number of different EX initiatives. Most EX teams are small (with five or fewer members) and have limited budgets. EX leaders rely heavily on surveys to gauge success, and firms use culture surveys, retention data, and employee engagement surveys to measure EX. EX leaders should prioritize creating an EX strategy and then highlight the positive business benefits of an improved EX in order to gain access to necessary resources.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.