Trends Report

Who Leads Employee Experience? A Snapshot Of EX Executives And Their Reporting Structures

February 26th, 2020

Summary

Employee experience (EX) ownership differs across departments. EX leaders are typically responsible for a number of different EX initiatives. Most EX teams are small (with five or fewer members) and have limited budgets. EX leaders rely heavily on surveys to gauge their success: Firms use culture surveys, retention data, and employee engagement surveys to measure EX. EX leaders should first create an EX strategy and then highlight the positive business benefits of improved EX to gain access to necessary resources.

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