CX Forum
West

June 29–30, 2026 · San Francisco

Eugenio Santiago

President, Key Lime Interactive

Eugenio Santiago, President of Key Lime Interactive, has spent nearly 20 years helping global brands navigate major technology shifts—from mobile to AI. He champions a human-first approach, focusing on making Generative AI intuitive, transparent, trustworthy, and grounded in real user needs to de-risk innovation.