Keynote Speakers
Mack McGee
Chief Marketing Officer,
CareFirst BlueCross BlueShield
Greg Barber
Director, Experience & Market Research | Strategic Growth,
CareFirst Blue Cross Blue Shield
Sharyn Leaver
Chief Research Officer,
Forrester
Rick Parrish
VP, Research Director,
Forrester
Keith Johnston
VP, Group Director,
Forrester
Colleen Fazio
Principal Analyst,
Forrester
Jess Lloyd
Principal Analyst,
Forrester
James McQuivey
VP, Research Director,
Forrester
Mike Proulx
VP, Research Director,
Forrester
Guest Speakers
Heidi Munc
VP of User Experience,
Nationwide
Jonathan Roberts
Vice President of Strategy,
Together Credit Union
Allison Mistlebauer
Managing Director, Advisor Services,
Schwab Advisor Services
Joe Wang
Director of Customer and Community Experience,
Ancestry
Bob DelPonte
Executive Vice President and Chief Customer Experience Officer,
UKG
Bradley Breuer
Senior Vice President of Marketing,
PetSmart
Guneet Singh
Vice President, Customer Experience & Care,
Appfolio
Greg Barber
Director, Experience & Market Research | Strategic Growth,
CareFirst Blue Cross Blue Shield
Francesca Del Gobbo
Technical Product Manager — Conversational AI,
Fabletics
Mack McGee
Chief Marketing Officer,
CareFirst BlueCross BlueShield
Forrester Speakers
Max Ball
Principal Analyst,
Forrester
Gina Bhawalkar
Principal Analyst,
Forrester
Dipanjan Chatterjee
Vice President, Principal Analyst,
Forrester
Emily Collins
VP, Research Director,
Forrester
George Colony
CEO,
Forrester
Su Doyle
Principal Analyst,
Forrester
Colleen Fazio
Principal Analyst,
Forrester
Chuck Gahun
VP, Principal Analyst,
Forrester
Angelina Gennis
Principal Analyst,
Forrester
David Johnson
Principal Analyst,
Forrester
Keith Johnston
VP, Group Director,
Forrester
Nikhil Lai
Principal Analyst,
Forrester
Jessica Liu
Principal Analyst,
Forrester
Jess Lloyd
Principal Analyst,
Forrester
Rick Parrish
VP, Research Director,
Forrester
James L. McQuivey, PhD
VP, Research Director,
Forrester
Mike Proulx
VP, Research Director,
Forrester
Ron Rogowski
VP, Executive Partner,
Forrester
Rich Saunders
Senior Analyst,
Forrester
Katy Tynan
VP, Principal Analyst,
Forrester
Judy Weader
Principal Analyst,
Forrester
Jenna Wohead
Director, Product Management,
Forrester
Case Study Speakers
Sherry Fragomeni
Senior Product Manager, Outbound, CX,
NiCE
Peter Mullen
Chief Marketing Officer,
Kore.ai
Kate Parker
Head of Customer Intelligence, Americas,
SAS
Strat Parrott
VP, Head of Experience, CX & UX,
First Horizon Bank
Heidi Rhodes
Global Director, Customer Success,
Meta
Ania Rodriguez
Founder & CEO,
JourneyTrack
Eugenio Santiago
President,
Key Lime Interactive
Brady Tengberg
Head of Client Success,
Clozd
Florian Vollmer
Director of Experience Insights,
Autodesk