Director of Experience Insights, Autodesk

Florian Vollmer has 20+ years of experience in design and insight leadership. He builds, grows, and leads teams that create transformative experiences using journey management and service design methodologies. Florian currently is a Director of Experience Insights at Autodesk, where he has stood up a global journey management practice, integrated with a multi-method research team. Leadership roles before that include NCR and InReality. Florian teaches Advanced Service Design and Journey Management at Georgia Institute of Technology’s School of Design. He speaks at global design and experience conferences, and his publications include ‘Journeys: From design artifacts to invaluable experience management tools’ (DMI Academic, 2022), chapters on service design and co-creation methods in “This is Service Design Doing” (O’Reilly, 2018), among other publications.