Vice President, Customer Experience & Care, Appfolio

Guneet Singh is a CX executive with 25 years building at the intersection of AI, operations, and people. Across ADP, DocuSign, and AppFolio, he’s designed CX functions from the ground up — creating the infrastructure that carries organizations from hypergrowth through public scale. He’s been on the floor before the metrics existed and in the boardroom when they came due. Today he leads large-scale AI transformation spanning offshore programs, frontline teams, and digital experience. He writes in his newsletter, The Ins & Outs of Experience, about what most leaders won’t say.