Director of Customer and Community Experience, Ancestry

Joe Wang is Director of Customer and Community Experience at Ancestry, where he leads the transformation of customer experience through AI, customer advocacy, and community. With nearly two decades in the field, he focuses on redefining customer service from reactive support to a proactive, insight-driven growth engine. His work centers on embedding the voice of the customer into executive strategy and using AI to create more human, personalized, and anticipatory experiences at scale.