Sherry Fragomeni is an award-winning product leader working at the intersection of customer experience, AI, and agentic automation. As Senior Product Manager for Agentic Experience Automation at NiCE, she leads outbound product strategy focused on turning emerging AI capabilities into practical, measurable value for organizations.

Throughout her career, Sherry has shaped go-to-market and product strategy for leading B2B and consumer technology brands, earning industry recognition for innovation and impact. Known for combining data-driven decision-making with a deeply customer-centric perspective, she brings a clear, grounded voice to the conversation around AI adoption.

Sherry will speak on how AI is reshaping the customer experience and what it takes for companies to move beyond capability and into real business value.