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Forrester evaluated leading global IT infrastructure outsourcing service providers across 31 criteria — including an additional 25-item reference client survey — and found that IBM and the combined HP/EDS firm both stand out from the rest in their current offerings for clients. India-based giant Wipro had among the best overall scores based on a sound current offering, good market presence, and an excellent strategy for the infrastructure space. Not surprisingly, the leaders also included Accenture and Capgemini, both of which have a solid legacy foundation of consulting and technical capability. Although dwarfed in size by the legacy global service provider firms, India-centric firms — including Cognizant, HCL Technologies, Infosys, and TCS — also landed among the leaders by showing good delivery capability and generally strong, forward-looking strategies for the global infrastructure services business.
Agenda:
Vendors mentioned: Accenture, Capgemini, Cognizant, CSC, Fujitsu, HCL Technologies, HP (including EDS), IBM, Infosys, Logica, Siemens IT Solutions and Services, TCS, T-Systems, Unisys, and Wipro
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