From regulatory scrutiny to reputational damage and failed deployments, “reckless AI” is no longer a theoretical risk. In fact, leading organizations are proving that trusted AI is the foundation for scaling it successfully. Moderated through real-world scenarios, the session will examine how governance, accountability, and trust frameworks directly impact AI success. This conversation will be hosted by Enza Iannopollo, VP and principal analyst at Forrester, and will include open discussion with participants, so please bring your questions and experiences to share with the group. Questions for discussion:Based on your experience, what is the status of AI regulation around the world, and what do you expect to see next? Who owns AI governance and risk management in your organization today, and how is that responsibility structured? According to your experience, do you believe that AI governance alone is enough to build trustworthy AI? What else is needed? Peer discussions are available exclusively to Forrester Decisions VIP Leader and Leader license holders for their own participation.

Tech leaders are entering Microsoft contract renewals where the shape of the agreement is changing — not just the price. Traditional negotiation levers don’t work the same way when core programs increasingly depend on Microsoft. Join this peer discussion to compare renewal/negotiation moves that are working now. Peers will share how they’re bundling negotiations to create leverage, managing support and add-on programs that can materially increase total cost, and starting nine to 12 months early with demand assessment so the first proposal doesn’t anchor the entire outcome. This conversation will be hosted by Leslie Joseph and Ash Pal and will include open discussion with participants. Please bring your questions, lessons learned, and experiences to share with the group. Questions for discussion:What single lever moved the needle most for you: E5, Copilot, Azure concessions, or competitive pressure? Where did total cost sneak up on you?When did you realize Microsoft had the strongest leverage, and what, if anything, helped rebalance it? Peer discussions are available exclusively to Forrester Decisions VIP Leader and Leader license holders for their own participation.

When a B2B organization hires or promotes someone to sell, there is often overwhelmingpressure on sales leaders to have reps start active business development immediately.New reps typically step into a territory or account segment that is eagerly awaiting theiractivity. However, this urgency can unfortunately lead to missed potential revenue duringthe onboarding process. Conversely, allowing an untrained rep to interact with buyers canspell disaster for the buyer, the brand, and the contract. This webinar leverages Forresterresearch to define best practices for sales leaders to use when structuring the timeframefor new seller onboarding.Key takeaways: Learn how to ensure that sales onboarding is buyer-centric.Learn how to balance learning and selling.Explore when to require formal certification.Target audience level: intermediate

While spend on B2B events remains high, budgets and resources continue to come under massive strain as teams struggle to demonstrate value and justify increased investment.This webinar shares findings from Forrester’s Q1 2026 State Of B2B Events Survey and looks at the challenges leaders face, the changes they're making to their event mix and content, their top priorities and how they're using event technology and AI as they adapt to a complex and dynamic environment.Key takeaways: Explore key findings from Forrester’s Q1 2026 State Of B2B Events Survey. Understand how leaders are approaching budgeting, the mix of events, priorities, and AI among other areas.Take actionable next steps to help you adapt to the new event environment.Target audience level: all levels

AI is fundamentally changing how software creates, delivers, and captures value — but most pricing and packaging strategies haven’t kept up. In this webinar, we unpack why AI represents a structural break in software economics — and why inherited pricing models can undermine adoption, trust, and value capture. Key takeaways: Understand why AI autonomy and nonlinear scale undermine seat‑ and feature‑based pricing.Learn how to design AI offerings with the right value basis and packaging architecture.Learn how to set and defend AI price points anchored to economic value.Learn how to support value realization and expansion over time.Target audience level: intermediate

This webinar explores the concept of quantum computers and how they differ from classical computers. We also walk through some quantum algorithms to illustrate how radically different they are from classical algorithms. What you learned in computer science college won’t prepare you for these computers!Key takeaways: Learn the basic concepts of quantum computers.Understand how quantum computers differ from classical computers.Target audience level: beginner

Many long-held IT assumptions are being disrupted by three trends in AI: AppGen platforms, AI computing, and adaptive process orchestration. Existing API architecture cannot support the needs of these AI modalities. A new application is emerging, with model context protocol (MCP) being an early key component. This webinar walks through this trend and presents early emerging best practices for implementing MCP.Key takeaways: Understand how APIs and integration more broadly support AI.Learn the emerging best practices for MCP implementations.Target audience level: beginner

Agentic commerce is atop many minds but vaguely understood. Is it an inflection point in buyers’ journeys or a fad? Digital business and marketing leaders must grasp its definition and potential. This conversation will be hosted by Emily Pfeiffer and Nikhil Lai and will include open discussion with participants, so please bring your questions and experiences to share with the group. Questions for discussion:What is agentic commerce and how will it evolve? What are the implications for owned channels (brand website) and non-owned channels (answer engines like ChatGPT)?How should digital business and marketing leaders adapt commerce search, product discovery, and answer engine optimization?Peer discussions are available exclusively to Forrester Decisions VIP Leaders and Leader license holders for their own participation.

Forrester expects US insurance technology budgets, including staff costs, to reach $173 billion in 2026. Insurance tech will make up 6% of US total tech spending in 2026. Join Indranil Bandyopadhyay and Jitender Miglani as they analyze technology spending priorities, initiatives, and budget outlook for the US insurance industry in 2026.Key takeaways: How fast is insurance tech spending growing, and why does it matter? What is driving insurers to accelerate technology investment now?What technologies are insurers prioritizing beyond cloud modernization?Where are insurers placing their biggest near-term bets?How will insurers extract measurable value from AI in 2026?Target audience level: all levels

In 2026, US healthcare providers will increase their tech investments by 7.6%. As the industry is accelerates toward digitally enabled, patient‑centric, and interoperable care, providers face clinician burnout, regulatory complexity, rising consumer expectations, and fragmented systems. Technology decisions will increasingly determine clinical, operational, and financial outcomes. Join our analysts as they unpack the healthcare technology spending priorities for 2026 and explore what these trends mean for industry leaders. Key takeaways: Explore the market forces and provider priorities driving US healthcare tech spend.Understand how value‑based care, regulatory demands, workforce needs, and patient behavior influence tech investment.Learn how to align tech budgets to improve outcomes, reduce friction, and strengthen operational agility.Target audience level: all levels