Dipanjan is a vice president and principal analyst at Forrester, where he leads the brand experience and strategy practice. He has appeared on CNN and NPR; been quoted in media like Business Week, The New York Times, Guardian, and Vogue; written for publications like the MIT Sloan Management Review and AdAge; and spoken at events like SXSW and Mobile World Congress.
Health insurers must tackle their brand problem by repairing trust, fixing broken processes, and delivering on their promises.
Use the BYOB Model to develop brand strategies with compelling value propositions that are brought to life through experience principles and proof points.
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Follow our four-step process to filter and prioritize the potential executive leaders and locations for your CX function.
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