Between 2018 and 2024, the Kingdom of Saudi Arabia surged from 52nd to sixth in the United Nations E-Government Development Index (EGDI). This dramatic ascent was not accidental; it’s the result of a coordinated beneficiary-centric transformation led by the Digital Government Authority (DGA), which strategically blended infrastructure modernization, capability development, open-source innovation, and experience standardization. This case study outlines how DGA operationalized its vision, aligned with global benchmarks, and used its design system to make government services consistent, accessible, and scalable.

Forrester’s Government Trust Imperative Metric (GTIM) assesses the level of trust people have in their governments. The GTIM is based on Forrester’s annual Global Government, Society, And Trust Survey. Why does trust matter to government? While trust drives behaviors like compliance, uptake, support, and forgiveness, most government leaders assume that trust is a political concept; they don’t know what drives it, what its benefits are, or how to measure it. Forrester’s GTIM offers insights into the relationship between trust and mission-critical behaviors to help government organizations earn and retain trust with the people they serve.

AI is now the organizing force in US government sector tech strategy, driving decisions about data estates, operating models, and oversight while legacy complexity meets rising modernization pressure. Agencies are shifting spend from point solutions to commercial-off-the-shelf platform ecosystems that improve assurance, resilience, and mission outcomes. For the vendors and service providers who supply them, increasing procurement expectations such as supply‑chain provenance, software bill of materials transparency, domestic hosting, and the “Buy American” cry of digital sovereignty is shaping acquisition choices in 2026 across all levels of government.Key takeaways: Identify where 2026 budgets are moving from traditional enterprise software to cloud, data platforms, cybersecurity, and agentic AI. Understand why AI has become the central organizing force for government tech and what this means for unified data foundations, governance, and oversight.Learn what options exist from vendors for modernization of legacy‑heavy environments while meeting the experience expectations for customers, employees, and partners.Understand procurement guardrails influencing decisions, including supply‑chain transparency and the “Buy American” emphasis in the President’s Management Agenda.Discover practical next steps to prioritize data estate consolidation, strengthen governance using proven frameworks, and engage vendors that can demonstrate readiness for responsible AI.Target audience level: all levels

Anthropic’s push into agentic AI highlights a core enterprise challenge: Speed alone is not enough. It's governance, trust, and accountability that determine real value.

In our evaluation of industry cloud solutions for public sector providers, we identified the most significant ones and researched, analyzed, and scored them. This report shows how each provider measures up and helps you select the right one for your needs.

Technology alone won’t win the trust of your business partners. If you hope to be a high-performing, trusted IT partner, you must lead with dependability, transparency, and consistency. This report shows how tech leaders must shift from delivering systems to building trusted relationships. Forrester’s seven levers of trust will show you where your priorities fall short and how focusing on technology alone erodes trust. There are concrete steps you can take to balance competence with human connection; lead differently and you’ll secure the trust that turns IT investments into business value.

Though US government tech spending will grow modestly this year, the context is one of profound technological realignment. Our forecast report highlights three forces defining how the world’s largest public-sector technology market will evolve in 2026 and beyond.

Forrester expects the tech budget, including staff costs, for the entire government sector in the US to reach $357 billion in 2026, representing 4% year-over-year (YOY) growth. Government tech will represent 12.3% of US total tech spending in 2026. This report provides technology spending priorities, initiatives, and budget outlook for the entire government sector in the US — including federal, state, and local — in 2026.

Public trust in government institutions is under pressure as global events heighten concerns about economic stability, security, and social issues. Forrester’s new Government Trust Imperative Metric uncovers how trust is formed, how it varies by country, and what leaders must do now to strengthen it.

Psychological safety is a make-or-break factor in your AI transformation journey. Find out why and get three tips on how to create a safe environment during a period of transition in this post.