Emily is a senior data partner at Forrester currently focused on the Customer Experience Index (CX Index™). She supports clients across the globe from several industries, including financial services, auto/home insurance, and health insurance. Emily helps clients access the CX Index results for their own brands, benchmark against key competitors, and understand industry trends and context. Additionally, she helps clients identify areas of strength and opportunity for their CX programs. Prior to joining the CX Index team at Forrester, Emily worked extensively with Forrester’s rich body of quantitative data, helping B2B, B2C, and technology clients with market insights, buyer journeys and insights, and other operational/strategic projects.