Blog
Powerful AI tools are now widely available, and many are free or low-cost. This makes it easier for more people to use AI, but it also means the usual safety checks by governments — like those done by central IT departments — can be skipped. As a result, the risks are spread out and harder […]
Blog
The (mostly) new Medallia executive team showed up to its inaugural Experience World Tour 2025 in London with a bullish vision for an AI-fueled, predictive CX management platform that puts the insights that frontline employees need directly into their hands. The question is less so about whether Medallia can build out its vision (it probably […]
Blog
While enterprise AI spending remains relatively modest today, the potential for overspending is significant. Most organizations are still experimenting, with only a few production-ready use cases. But that’s about to change. Over the next two to three years, AI investment is expected to grow exponentially as enterprises scale their efforts to operationalize AI. One major […]
Blog
Software is no longer just code written by a team of enterprise developers — it’s a complex, interconnected supply chain. And like any supply chain, the weakest link makes the entire chain vulnerable. From open-source dependencies to build tools, container images, and AI models, every component and every handoff in the process introduces downside risk. […]
Blog
President Trump recently issued an executive order on national cybersecurity that amended and struck several provisions in prior EOs related to cybersecurity. Here’s what security leaders need to know.
Blog
The critical question facing enterprise architects: How will you evolve your practice to manage AI’s inherent ambiguity, address human concerns around AI adoption, and architect systems that capture and leverage tacit knowledge?
Blog
Learn the right questions to ask and the right tactics to employ to improve customer survey response rates.
Blog
The Forrester Wave™: DevOps Platforms, Q2 2025, is live. Hey, Weren’t These Called ISDPs? When I took over the Wave from Chris Condo, I admit that I looked for an excuse to change the name. “Integrated software delivery platforms” didn’t have the word DevOps in the title, which made searching harder for clients. I didn’t […]
Blog
In the battle to manage increasingly complex IT portfolios, organizations must learn to establish a structured ontology: a shared understanding of how applications, platforms, technologies, and assets interact.
Blog
The rush to the cloud, particularly following the pandemic years, led to an alarming spike in cloud costs. Learn why FinOps has only recently been adopted at scale in the US government.
Blog
When you can’t change the security of external technologies such as IoT, OT, or power infrastructure, you must adapt your internal cybersecurity policies and controls to mitigate the risks that they introduce.
Blog
After years of digital transformation, many companies still struggle with fragmented customer experiences. But in 2025, a new wave of converging technologies — from generative AI to adaptive edge intelligence — is making seamless, intuitive CX possible. The key? Foresight. At Forrester’s CX Summit North America, you’ll discover how emerging technologies are reshaping the way brands connect with customers.
Blog
Read this blog to learn more about the 25 companies tackling the retail industry’s pressing problems at the NRF’s APAC Innovators Showcase.
Podcast
Angelina and Martin are joined by returning guests Maxie Schmidt and Dipanjan Chatterjee to explore the fascinating psychology and data behind consumer purchasing decisions. Drawing from their latest Forrester research, we unpack why people say they buy versus why they actually do—and how brands can use this knowledge to better serve their customers. We discuss: Why traditional surveys fall […]
Blog
The size of the event and firms in attendance at this year's FinOps X conference underscored that FinOps is not just a math exercise, but a business-critical process. Read the highlights in this review of the event.
Blog
Alarming AI behaviors, such as resisting shutdown or exploiting code, stem from misalignment, not intent. These models follow flawed incentives without understanding, making clear goals and safeguards essential. For deeper insight, see the report “Align By Design Or Risk Decline.”
Blog
Microsoft, CrowdStrike, Palo Alto Networks, and Mandiant recently announced a new initiative to create an aggregate and standardized glossary of threat actors. Learn the benefits and limitations of standardizing threat actor names.
Blog
Expect a strong focus on AI, climate tech, and deep tech at VivaTech 2025, featuring top European startups in these areas.
Blog
The 25-plus years of my career so far can be divided into two acts. Act I was enterprise IT, beginning with desktop support and progressing to network and security architecture at organizations ranging from small business to the Global 10. Act II opened with a move into technical alliance and ecosystem roles at security vendors […]
