May 10 – 11, 2022  |  Sydney & Digital Experience

The Event Experience

The main conference is from Tuesday, May 10 to Wednesday, May 11. Please visit the agenda for more information.

We will meet you where you want. CX APAC attendees can choose to join in person, digitally, or both. All attendees will have access to:

  • Engaging keynote sessions, track sessions, and case studies that will uncover key considerations and best practices to drive a high-performance revenue engine.
  • Special sessions including diversity and inclusion (D&I) content to help you and your organisation in your commitment to D&I.
  • On-demand access to the sessions post-event for 90 days. The guest keynotes will be available for 90 days as permitted.

All attendees joining us in Sydney, Australia will experience two days of main conference content from May 10–11, featuring facilitated discussions and other special sessions. In-person attendees will have access to all onsite content, sponsors, and experiences in addition to the digital experiences. Additional in-person experiences include:

  • Networking sessions led by Forrester experts and analysts who are dedicated to answering the most pressing topics for you and your peers.
  • Special sessions to help you apply lessons learned to your own business.
  • Opportunities to connect with leading CX, B2C marketing, and digital vendors on the marketplace show floor.

Digital experience attendees will have access to the conference content, sponsors, and immersive experiences via a robust portal designed to maximise attendee and sponsor experiences. Additional digital experiences include:

  • All Forrester keynotes, track sessions, and case studies on demand.
  • Digital-only sessions not available in person.
  • Sponsor marketplace with leading CX, B2C marketing, and digital technology vendors.
  • Digital sponsor marketplace featuring sponsor collateral and opportunities to engage with sponsors of interest.
  • Guided platform orientation to ensure you are confident in navigating the event.
  • Self-serve networking, featuring attendee search.
  • Digital access for 90 days after day one of the event.

Additional Event Information

The 2022 Executive Leadership Exchange (ELE) Programme is an exclusive opportunity for CX, B2C marketing, and digital executives to gather with their peers. It will be held in person during the main event and will feature an exclusive meal, presentation, and a facilitated engagement opportunity. The ELE is an invitation-only programme for CX, B2C marketing, and digital leaders or true heads of those organisations. To be approved to attend, applicants must not report to any higher CX, marketing, or digital executive in their organisation. Attendees who meet this criteria can opt in during registration. If approved, they will be notified. Please contact with any questions.

Prior to the event, you will receive your login details for platform access at the email address you used to register. If you have not received login information by Monday, May 9, email for assistance.

You will have access to all keynotes and track sessions for 90 days. The guest keynotes will be available on demand for 90 days as permitted.

Make sure that your computer is ready for the digital experience by doing a system check and referring to these computer tips.

If you have questions before CX APAC, please contact us at During the digital event, links to real-time support will be available.

Registration Information

Registration is open to the public. Attendees can purchase tickets directly on the website. If you have received a discount/voucher code, please select the option to use “Credit card and/or discount voucher” and enter the code into the “Voucher Code” field. If you are a Forrester client, you may have access to event tickets as part of your overall account relationship. If you have confirmed you have an available ticket to use, please register on the website and select the option “Pre-purchased code.” You will need to enter a registration code associated with your event ticket. Please contact your account team or with any questions or to obtain your registration code. If you have confirmed that you have available service units, please select the option “Service units.” Your registration will be pending until you receive a confirmation email indicating that your service units have been processed.

Pricing and Team Send Opportunities

Current promotional pricing can be found here.

In addition, we offer a Team Send Programme for teams with more than 10 paid attendees. Please email for more details.

Contact us at to discuss 2022 exhibition, branding, and speaking opportunities.

Interested in speaking at a Forrester event? Complete the information below to be considered for a speaking opportunity. Submissions will be considered on a rolling basis until all speaking slots are filled. If your submission is selected, a Forrester events representative will contact you to discuss next steps.

Speaking opportunities are open only to brands. If you are a vendor or agency, please contact our sponsorship team at to learn how you can get involved in Forrester’s events. Apply to speak here.

We offer complimentary press passes for certain qualified media outlets. Contact to learn more.

Travel And Attendance Information

We encourage you to share your excitement on social media using our hashtag #ForrCX.

No. All air transportation and hotel accommodations are the responsibility of the attendee.

Attendees of Forrester’s CX APAC can book a room at our discounted rate here. 

Business casual attire is appropriate for all functions at CX APAC.

Please indicate any allergies or dietary needs during your registration. For any questions or additional accommodation requests, please contact us at

Your conference badge and name tag will serve as your ticket and provide you access to the events you are registered to attend. You must wear your badge at all times.

If you lose your badge, you will need to go the registration desk and will be provided a new conference badge. You will be charged $100 for the replacement badge.

A mobile app for the in-person experience will be available for download closer to the event start date. Search for “Forrester Events” in your app store to gain access to the agenda, speaker and sponsor information, venue information, and more.

Health And Wellness Information

What are the safety guidelines for the event?

Forrester is committed to safe and engaging in-person event experiences for our attendees, speakers, and sponsors. We will convene meetings based on guidance from local health authorities in combination with expectations and feedback from you, our valued customers. Please check the Experience page for the most up-to-date information on the health and safety protocols for our events. If you have questions or concerns in the meantime, please contact

In 2022, Forrester events will be offered digitally as well, so attendees who choose not to join us in person can still gain access to the content from the conference.

Event Terms And Conditions And Privacy Policy

During the event, Forrester shares your data with a sponsor when you visit the sponsor’s virtual space or sponsored event or view the sponsor’s collateral. For more information, including our cancellation policy, please view our event registration terms and conditions and Forrester’s privacy policy.