General Event Access
If registered for multiple events, use the link below to access all events. Use the dropdown menu to change events.
2024 Event Access
B2B Summit Events
Customer Experience Summit Events
Troubleshooting
Ensure you are using the correct direct link (one of the links that are posted above):
- Confirm internet connection is stable at time the error message is received.
- Confirm which browser you are using (see below for guidelines).
- If using a VPN and unable to access, it may work best to disconnect.
- Close the tab/log out.
- Clear browser cache (In Chrome: History > Clear Browsing Data > Select “Cookies and other site data” and “Cached images and files” > Clear data).
- Open a new browser window and log in again.
- Check that ad blockers, network settings, or anti-virus software are set up to allow the site.
Forgot Password?
If you’ve forgotten your password, simply click “Forgot password” on the login page. You will receive an email from Sonic Foundry (no-reply@sonicfoundry.com) to reset. After resetting your password, please make sure to click on the unique event link to access the event.
Here are some recommendations for browsers supported:
Requirements for Viewing a Mediasite Presentation
Microsoft Windows
- Microsoft Windows 10
- Microsoft Edge, Mozilla Firefox, or Google Chrome
- Broadband Internet connection
Apple MacOS
- Apple MacOS Mojave (version 10.14) and higher
- Apple Safari, Mozilla Firefox, or Google Chrome
- Broadband Internet connection
Apple iOS
- Apple iOS 12 and higher
- Apple Mobile Safari
- Broadband Internet connection
Android
- Android 9 or later
- Chrome browser
Linux
Mediasite supports on-demand and live presentation playback on Linux. In order to play back Mediasite content we recommend the following:
- Chrome or Firefox browser.
- VLC Media Player (to install H.264 codecs)
Apple iPadOS
- Apple iPadOS 13 and higher
- Apple Mobile Safari
- Broadband Internet connection
Need More Help?
For further assistance, please don’t hesitate to contact us at events@forrester.com.