CX Summit
EMEA

Cresta combines the best of AI and human intelligence to transform conversations and workflows at every level of the contact center. Discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every member of your team to work smarter and faster. All with a single platform that’s purpose-built to save time and money, differentiate the customer experience, and accelerate revenue growth every time you connect with a customer.  

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At Optimizely, we’re on a mission to help people unlock their digital potential. We equip teams with the tools and insights they need to experiment in new and novel ways. Now, your company can operate with data-driven confidence to create hyper-personalized experiences. Building sophisticated solutions has never been simpler.​

With Optimizely, no matter your goals, no matter your industry, no matter your experience, there’s no limit to what you can do.

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TheyDo is the context layer for customer experience — the platform that makes it intuitive for both people and AI to build and share the understanding enterprises need to know what’s happening, why it’s happening, and what to do next. The platform structures insights, priorities, and actions around journeys, creating the connective tissue between signals, systems, teams, and decisions across the entire organization. Over 100 global enterprises — including Ford, Lufthansa,  Autodesk, and Pfizer — already operate from a single source of experience context, using TheyDo as the backbone for CX-led decision-making and AI deployment at scale.

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Global CX organization delivering strategy-to-execution CX initiatives via consulting, learning, and our AI Journey Value Management Platform.

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GetVocal is a Conversational AI platform that enables enterprises to automate and optimize customer interactions across voice, chat, email, and digital channels. Its protocol-driven, graph-based architecture combines deterministic logic with generative AI to deliver transparent, compliant, and scalable automation. Through a unified Hybrid Workforce platform, organizations manage human and AI agents together, enabling real-time collaboration and continuous improvement. GetVocal allows enterprises to safely scale automation across 90%+ of customer experience use cases while maintaining full control, auditability, and performance. The result is measurable gains in efficiency, resolution rates, and customer satisfaction, without the risks of black-box AI.

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JourneyTrack is a cutting-edge cloud-based (SaaS) platform that revolutionizes customer journey management for enterprises. Providing a comprehensive visualization and deep understanding of end-to-end customer experiences empowers businesses to accelerate their digital transformation.

JourneyTrack is about collaboration, standardization, democratization, management, and governance. It’s everything you need to bring all of your customer data together into insights-driven customer experiences that tie to your organization’s strategic goals and revenue targets.

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Papirfly is a SaaS leader in Digital Asset Management (DAM) and on-brand, template-based content creation. Papirfly’s suite of products lets customers organize, showcase, create, and integrate digital assets across multiple formats, including video, social, and print.
Papirfly is serving over 1 million users across more than 1,500 of the world’s most recognized brands, including PepsiCo, BMW, and Mondelez. The Papirfly Group includes Papirfly, Keepeek, Brandpad, and Adgistics.

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Ringover is the AI-powered cloud communications platform designed to elevate the enterprise customer experience. As both a proprietary telecom operator and software publisher, we guarantee unparalleled reliability and a seamless omnichannel journey—unifying voice, video, WhatsApp, and social messaging. Built for scale, our solution integrates natively with over 100 tools like Salesforce and Zendesk. With advanced conversational AI (Empower) and 24/7 AI Voice Agents (AIRO), we empower global CX teams to transform every interaction into actionable insights and deliver memorable journeys. Trusted by +14.000 industry leaders like British Airways and AXA.

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