Turn Ideas Into Action: Connect. Elevate. Deliver.
At CX Summit EMEA, insight becomes impact — and you leave ready to make change happen. Over just a few days, CX, B2C marketing, and digital leaders gain the clarity, confidence, and strategic direction that would otherwise take months to achieve.
Whether you’re navigating fragmented journeys, tackling CX fatigue, or under pressure to prove return on investment, this is where progress starts. Backed by Forrester’s trusted research and expert guidance, you’ll walk away equipped to transform fresh ideas into practical initiatives, demonstrate measurable value, and stay ahead of customer expectations.
Plan & Prosper
Get twice the value for half the price! Now through 27 February, register for CX Summit EMEA 2026 and get two tickets for the price of one. Take advantage of this limited-time offer and set your team up for success. Use Voucher Code: PROSPER2FOR1.
Why Attend
CX Summit is designed to help you elevate experiences, accelerate progress, and lead with confidence. Here’s what you’ll gain:
Accelerate Impact
Learn how to turn customer insights into meaningful outcomes — without delays, missteps, or wasted effort.
Unite Teams
Break down silos and create shared strategies across CX, digital, and marketing to deliver seamless experiences.
Prove Value
Apply proven approaches to demonstrate ROI and show the business impact of exceptional customer experiences.
Gain Clarity
Cut through complexity with research-backed guidance tailored to your priorities and challenges.
Build Confidence
Validate your decisions with insights from Forrester analysts and peers who’ve overcome similar obstacles.
Here’s What Attendees Have To Say
Great collection of senior CX practitioners — open discussions on the industry and technology trends.
— Mark Smith
SVP of CX, CSG
Who Should Attend
This event is built for CX, B2C marketing, and digital executives, leaders, and their teams ready to transform experiences and accelerate impact:
- CX Professionals: Create advanced strategies to retain customers and showcase tangible business value by delivering outstanding experiences.
- B2C Marketers: Strengthen customer loyalty by aligning your team’s objectives with your brand’s values and uncovering valuable consumer insights.
- Digital Leaders: Leverage innovative technologies and artificial intelligence to accelerate customer acquisition and boost engagement performance.
What You’ll Experience
Discover practical insights and strategies to remove friction and create experiences that keep customers moving forward.
- Insight-Rich Sessions
Attend practical, research-driven presentations from Forrester analysts and CX innovators tackling today’s toughest challenges. - Peer Networking
Engage with CX, digital, and marketing leaders who share your priorities — and learn how they’re solving similar issues. - Hands-On Guidance
Join interactive workshops and roundtables designed to help you apply new strategies immediately. - Strategic Tools
Get frameworks and resources to take back to your team and put into action for measurable impact.
Different By Design
CX Summit delivers independent, research-backed insights without bias. Every session is built for activation: trusted knowledge, clear direction, and strategies you can use immediately to drive outcomes and accelerate progress.
Make The Case. Get The Green Light.
Ready to attend but need budget approval? Use these resources to show how CX Summit drives results — for you and your team.
Ideas Spark Action
Join us in Amsterdam to overcome what’s holding your organisation back: fragmented journeys, rising customer expectations, and relentless pressure to prove value. Gain the clarity and confidence to lead what’s next and deliver experiences that earn loyalty and measurable growth.
Pricing
Already a Forrester client with pre-purchased tickets? Please contact events@forrester.com for assistance with your registration. All others, please click below to register.
Early Bird
Early bird pricing expires January 30, 2026.
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Client
€795 EURO
£695 GBP -
Non-client
€995 EURO
£895 GBP
Standard
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Client
€1095 EURO
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Non-client
€1295 EURO
Please be aware that the currency charged to your credit card will match the currency designated in your registered account, which may differ from the displayed prices. View event terms & conditions here.
CX Summit EMEA · June 8 – 10, 2026 · Amsterdam
Contact us at events@forrester.com.