CX Summit
EMEA

Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers and employees. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

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CSG empowers companies to drive experience-led growth in every interaction. Our suite of customer experience solutions goes beyond journey mapping, as we help organisations of any size create personalised customer journeys that are frictionless and drive value at every touchpoint. With connected data and award-winning real-time journey orchestration, we help harmonise your engagement channels, enticing customers to choose your brand every day, nurturing loyal relationships that build sustainable growth.
Want to start delivering experiences expected out of world class brands?

To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter.

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TheyDo is the first platform that can show businesses all parts of all journeys in one place. It’s the only platform where all metrics and quantitative data are linked to the actual touchpoint where the data is coming from, and where all qualitative insights complement and support the emotional aspect of each journey step.

With TheyDo, teams from across functions – CX to product, marketing, sales, and customer success – can manage all of their data and insights in the context of where it takes place across each journey. From here, they collaborate in real-time, spot opportunities, and prioritize work. Not only does this give their company a competitive advantage, but it brings the customer front and center in everything they do.

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Celtra is a leading provider of software solutions that empower brands, publishers, and agencies to reach their full creative potential. Our technology helps them transform their digital advertising by elevating creative quality, optimizing efficiency, and maximizing impact. Our clients include some of the world’s leading creative brands like adidas, Spotify and Unilever.

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Treasure Data empowers the world’s largest and most innovative companies to drive connected customer experiences that increase revenue and reduce costs. Built on a big data foundation of trust and scale, Treasure Data is a customer data platform (CDP) pioneer and continues to reinvent the CDP by putting AI and real-time experiences at the center of the customer journey. Our CDP gives customer-centric teams across Fortune 500 and Global 2000 companies – marketing, sales, service, and more – the power to turn customer data into their greatest treasure. Visit www.treasuredata.com to learn more.

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JourneyTrack is a cutting-edge cloud-based (SaaS) platform that revolutionizes customer journey management for enterprises. Providing a comprehensive visualization and deep understanding of end-to-end customer experiences empowers businesses to accelerate their digital transformation.

JourneyTrack is about collaboration, standardization, democratization, management, and governance. It’s everything you need to bring all of your customer data together into insights-driven customer experiences that tie to your organization’s strategic goals and revenue targets.

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Relative Insight is an AI text analytics software that helps organizations to pinpoint why key customer metrics are rising or falling.

Its platform combines AI-powered natural language processing with advanced comparative linguistics to help organizations derive business intelligence from CSAT, NPS and other avenues of customer feedback.

The tool’s unique comparative methodology quantifies which topics, words, phrases, grammar and emotions are prevalent in text data sets, helping you understand what different customer segments are saying — and why.

Relative Insight enables brands, agencies and other organizations to derive an enhanced contextual understanding of their customers’ needs and wider industry trends. 

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