September 30 – October 1  |  Live Virtual Experience


General Information

What can you expect to gain out of this year’s CX EMEA program?The virtual event will provide the same experience that our attendees have come to expect from a Forrester event. We have made significant investments in a robust, user-friendly platform that will allow attendees to have access to:

  • Engaging keynote sessions and track sessions that will uncover key considerations and best practices to help CX, Marketing and Data & Analytics practitioners become smarter, more agile and more informed as they shape the customer journey now and drive business growth into the future. Refer to the agenda here.
  • Special sessions including CX Index to measure the quality of the experiences your company provides and the impact it has on your business, CX Certification to help you apply lessons learned to your own business, FeedbackNow to help you measure, analyze, and act on customer experience feedback in real-time and Diversity and Inclusion content to help you and your organization in your commitment to D&I.
  • 1-on-1 meetings with expert analysts to discuss your top priorities.
  • Interactive marketplace village with leading CX, marketing and data & analytics vendors.
  • Hands-on networking sessions led by Forrester experts and analysts that are dedicated to answering the pressing topics for you and your peers.
  • On-demand access to the sessions post-event for 90 days. The guest performance will be available for 30 days as permitted.

We encourage you to share your excitement on social media using our hashtag #ForrCX.

You will receive your login details for access to the platform to the email you registered with prior to the event. If you have not received this by Tuesday, September 28, email for assistance.

You will have access to all keynotes and track sessions for 90 days. The guest performance will be available for 30 days as permitted.

Make sure that your computer is ready for the virtual experience by doing a System Check and referring to these Computer Tips.

If you have questions before CX EMEA, please contact us at During the virtual event, links to real-time support will be available.

The Executive Leadership Exchange (ELE) is an executive programme for up to 75 qualified senior customer experience and marketing executives. The programme will expand on the Forrester thought leadership presented at the keynotes of the conference and create a private senior executive network. A facilitated networking session will be offered that targets best practices aligned to executive priorities.

ELE is an invite-only program. To be approved to attend, applicants must be the senior-most customer experience or marketing leader from their organization, not reporting into any higher customer or marketing executive. Attendees who may meet these qualifications will be invited to join the ELE experience.

Please contact with any questions.

Registration Information

Registration is open to the public. Attendees can purchase directly on the website. If you are a Forrester client, you may have access to event tickets as part of your overall account relationship. If you have confirmed you have an available ticket to use, please register on the website and select the option, “I have a pre-purchased ticket or service units to use.” Please contact your account team or with any questions. Your registration will be pending until you receive a confirmation email indicating that your available event ticket or service units have been processed.

Current promotional pricing can be found here.

Current promotional pricing can be found here.

In addition, we offer a Team Send Program for teams with more than 10 paid attendees. Please email for more details.

Interested in speaking at a Forrester Event? Complete the information below to be considered for a speaking opportunity. Submissions will be considered on a rolling basis until all speaking slots are filled. If your submission is selected, a Forrester Events representative will contact you to discuss next steps.

Speaking opportunities are open only to brands. If you are a vendor or agency, please contact our Sponsorship team to learn how you can get involved in Forrester’s Events. Apply to speak here.

Contact us at to discuss 2021 exhibition, branding, and speaking opportunities or call +31 (0) 2030 54848.

We offer complimentary press passes for certain qualified media outlets. Contact to learn more.

Event Terms and Conditions & Privacy Policy

During the event, Forrester shares your data with a sponsor when you visit the sponsor’s virtual space, sponsored event or view the sponsor’s collateral. To view our event registration terms and conditions, including our cancellation policy, please click here. To view Forrester’s privacy policy, please click here.