North America

June 17 – 20, 2024  |  Nashville & Digital

2024 Sponsors




Contact us at to discuss 2024 exhibition, branding, and speaking opportunities, or call +1 888.343.6786.

Sponsor a Forrester Event

Forrester Events brings together a premium audience of top business and technology leaders and influencers across our B2B, Customer Experience, Security & Risk, Data Strategy & Insights and Technology & Innovation Forums.

Gain valuable exposure through speaking opportunities, product demos, a centrally located exhibit space, conference passes, and more.

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FullStory’s digital experience intelligence solution empowers businesses to continuously improve the digital customer experience across sites and apps. At the core of FullStory is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes. With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.

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Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers and employees. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

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CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries. To learn more, visit us at and connect with us on LinkedIn and Twitter.

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With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center –and beyond.

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Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business– customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)–the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit or chat live with us during the event.

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Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day. Acxiom is a registered trademark of Acxiom LLC and is part of The Interpublic Group of Companies, Inc. (IPG). For more information, visit

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Alchemer (formerly SurveyGizmo) offers you the Enterprise Feedback Platform to capture feedback your way and put it to work right away. Our CX solution provides market-leading flexibility, ease of use, and speed to value to collect, act, and analyze customer and employee feedback. The Alchemer Enterprise Feedback Platform is easily integrated into your tech stack giving your teams the ability to immediately act upon feedback, and connect feedback with key business metrics in BI tools. Alchemer provides the functionality your organization needs but without the expense and headaches of more complex solutions.

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CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organisations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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Concentrix, a global customer experience services and technologies company, provides support to the world’s best brands. We help our clients deliver exceptional experiences, with exceptional outcomes. We don’t just design and build next-gen CX solutions – we integrate them, manage them, and continually innovate them to benefit your business, your customers and your brand.

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Thematic unlocks actionable customer insights from unstructured text feedback at scale in real time, using the best AI models in one tool. Our customers get quick access to quantified and rich insights, saving thousands of hours.

Now you can empower everyone across the company with an understanding that helps them to be customer led. Your insights are traceable, quantified and rich with customer comments.

The launch of Thematic Answers in 2023 allows you to get insights at the click of a button. With advanced language models, you can ask any question of your feedback. Identify pain points, uncover the drivers of CX metrics, find supporting quotes, and receive issue-solving suggestions.

Thematic is more than a tool for discovering insights. It saves your team thousands of hours in data preparation and analysis. And with no need to train AI models or manually code responses, as our customer LendingTree say, ‘Thematic works straight out of the box.’

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BlastX Consulting provides strategic, digital experience advice and implementation services to help brands drive deeper customer relationships using data driven insights to optimize the digital experience.  Over the past 20 years, we have assembled a seasoned team of consultants with deep expertise and experience across a wide array of strategic, technical, and operational disciplines who share a passion for helping brands be customer centric, creating strategies to enable the ultimate experience across touchpoints. We also embrace a set of core values and encourage the entire BlastX team to “Make Your Mark”. For more information, visit us at

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Founded in 2017, Forethought is a leading AI company providing customer service solutions that transform the customer experience. Forethought’s products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly from any channel, intelligently tagging and routing tickets, and assisting agents with relevant knowledge — all from one platform.

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CX North America · June 17 – 20, 2024 · Nashville & Digital