CX Summit
North America

CX, B2C Marketing, & Digital Business Leaders

June 17 – 20, 2024  |  Nashville & Digital

2024 Sponsors

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Contact us at sponsorships@forrester.com to discuss 2024 exhibition, branding, and speaking opportunities, or call +1 888.343.6786.


Sponsor a Forrester Event

Forrester Events brings together a premium audience of top business and technology leaders and influencers across our B2B, Customer Experience, Security & Risk, and Technology & Innovation Summits.

Gain valuable exposure through speaking opportunities, product demos, a centrally located exhibit space, conference passes, and more.

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FullStory

FullStory’s digital experience intelligence solution empowers businesses to continuously improve the digital customer experience across sites and apps. At the core of FullStory is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes. With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.

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Medallia

Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers and employees. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

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CSG

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries. To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter.

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Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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NICE

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center –and beyond.

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Observe.ai

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on a 30 billion-parameter contact center large language model (LLM) and the most accurate Generative AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention to better compliance.

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Qualtrics

Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business– customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)–the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com or chat live with us during the event.

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Acxiom

Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day. Acxiom is a registered trademark of Acxiom LLC and is part of The Interpublic Group of Companies, Inc. (IPG). For more information, visit Acxiom.com.

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Alchemer

Alchemer (formerly SurveyGizmo) offers you the Enterprise Feedback Platform to capture feedback your way and put it to work right away. Our CX solution provides market-leading flexibility, ease of use, and speed to value to collect, act, and analyze customer and employee feedback. The Alchemer Enterprise Feedback Platform is easily integrated into your tech stack giving your teams the ability to immediately act upon feedback, and connect feedback with key business metrics in BI tools. Alchemer provides the functionality your organization needs but without the expense and headaches of more complex solutions.

Learn more at www.alchemer.com.

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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organisations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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Concentrix

Concentrix, a global customer experience services and technologies company, provides support to the world’s best brands. We help our clients deliver exceptional experiences, with exceptional outcomes. We don’t just design and build next-gen CX solutions – we integrate them, manage them, and continually innovate them to benefit your business, your customers and your brand.

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InMoment

Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our leading-edge (XI) technology platform and years of expertise, we ensure businesses understand and own the moments that matter to transform experiences today that deliver the highest business value tomorrow.

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IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

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Thematic

Thematic unlocks actionable customer insights from unstructured text feedback at scale in real time, using the best AI models in one tool. Our customers get quick access to quantified and rich insights, saving thousands of hours.

Now you can empower everyone across the company with an understanding that helps them to be customer led. Your insights are traceable, quantified and rich with customer comments.

The launch of Thematic Answers in 2023 allows you to get insights at the click of a button. With advanced language models, you can ask any question of your feedback. Identify pain points, uncover the drivers of CX metrics, find supporting quotes, and receive issue-solving suggestions.

Thematic is more than a tool for discovering insights. It saves your team thousands of hours in data preparation and analysis. And with no need to train AI models or manually code responses, as our customer LendingTree say, ‘Thematic works straight out of the box.’

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Uniphore

Uniphore is one of the largest B2B AI-native companies – decades-proven, built-for-scale, and designed for the Enterprise. The company drives business outcomes, across multiple industry verticals, and the largest global deployments. Uniphore infuses AI into every part of the Enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI and Emotion AI and Workflow Automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video, text, and how to analyze all types of data. As AI becomes more powerful, every part of the Enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in service of creating the most human processes and experiences for customers and employees.

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BlastX

BlastX Consulting provides strategic, digital experience advice and implementation services to help brands drive deeper customer relationships using data driven insights to optimize the digital experience.  Over the past 20 years, we have assembled a seasoned team of consultants with deep expertise and experience across a wide array of strategic, technical, and operational disciplines who share a passion for helping brands be customer centric, creating strategies to enable the ultimate experience across touchpoints. We also embrace a set of core values and encourage the entire BlastX team to “Make Your Mark”. For more information, visit us at blastx.com.

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Calendly

Millions of people and companies around the world rely on Calendly to win deals, build relationships, and grow their business—faster. Bring your whole sales team together to connect with your top revenue opportunities and improve your customer experience. Instantly respond to leads and fill pipeline, schedule decision making meetings to move deals forward, customize meeting workflows to make you memorable, and integrate Calendly with your tech stack to reach your full potential.

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Forethought

Founded in 2017, Forethought is a leading AI company providing customer service solutions that transform the customer experience. Forethought’s products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly from any channel, intelligently tagging and routing tickets, and assisting agents with relevant knowledge — all from one platform.

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SurveyMonkey

SurveyMonkey is a global leader in online surveys and forms.

Our fast, intuitive platform empowers people with the insights they need to make decisions quickly and confidently.

We provide answers to more than 20 million questions every day, helping organizations of all sizes build products people love, create winning marketing strategies, delight their customers, and cultivate an engaged and happy workforce.

 

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Hey Marvin

Marvin is an AI-powered research repository with smart workflows that helps you centralize all customer knowledge & design user-centric products. Marvin makes it super-simple to conduct, organize, share and analyze research. We automate the tedious aspects of qualitative research so you’re free to uncover rich, actionable insights.

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JourneyTrack

JourneyTrack.io has pioneered a customer-first, enterprise grade SaaS experience management platform enabling organizations to understand, optimize, and prioritize their customer experience. Brands struggle to deliver the seamless journeys consumers demand across physical and digital channels, geographies, demographics, and more. JourneyTrack allows them to create, govern, and democratize personas and end-to-end user journeys across the organization, harnessing actionable insights and benchmarking improvements over time, with the goal of delivering ideal customer experiences – globally. This cloud-based collaboration suite is designed to handle the complexities and needs of enterprise-level teams, and it was created with input from 15 world-renowned brands to ensure it fills the gaps and challenges they face.

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Verndale

Verndale is a digital experience agency that helps boost revenue, engagement, and efficiency through digital strategy, design, development, and marketing. We excel in web, mobile, and ecommerce solutions leveraging technologies like Salesforce, Optimizely, Sitecore, and BigCommerce. Our clients include Source Atlantic, IEWC, Panera Bread, Path AI, and more.

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CX Summit North America · June 17 – 20, 2024 · Nashville & Digital