CX Summit
North America

CSG empowers companies to drive experience-led growth in every interaction. Our suite of customer experience solutions goes beyond journey mapping, as we help organizations of any size create personalized customer journeys that are frictionless and drive value at every touchpoint. With connected data and award-winning real-time journey orchestration, we help harmonize your engagement channels, enticing customers to choose your brand every day, nurturing loyal relationships that build sustainable growth.
Want to start delivering experiences expected out of world class brands?

To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center –and beyond.

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Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business– customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)–the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com or chat live with us during the event.

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Alchemer powers the world’s most successful feedback programs.

From a one-time survey to a powerful feedback program, Alchemer’s flexible platform gives customer-obsessed teams the clarity to move from asking to action, driving your business forward.

Know exactly what your customers think and feel by using Alchemer to collect feedback everywhere — surveys, websites, mobile apps, review sites — and at every moment in the customer journey. We connect it to your business systems and automate the next step so you can move faster. Get clarity on what customers need with AI-driven analysis that has an immediate impact.

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Human-centered, tech-powered, intelligence fueled. We’re the global technology and services leader that powers the world’s best brands. We design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of what we do lies a commitment to transforming the way companies connect, interact, and grow across the world and into the future.

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Cresta combines the best of AI and human intelligence, transforming conversations and workflows at every level of the contact center to save time and money, differentiate the customer experience, and accelerate revenue growth.

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Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together, with one beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. Over 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights.

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Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers and employees. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

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TheyDo is the AI-powered journey management platform that turns customer journeys into actionable intelligence. As the creator of the journey management category, TheyDo helps businesses connect insights, align teams, and prioritize opportunities to drive business value. By seamlessly integrating journey data with business strategy, TheyDo enables organizations to turn customer obsession into measurable business impact. Global brands like Cisco, Ford, Johnson & Johnson, Home Depot, and Polestar trust TheyDo to stay ahead in an experience-driven world.

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Treasure Data empowers the world’s largest and most innovative companies to drive connected customer experiences that increase revenue and reduce costs. Built on a big data foundation of trust and scale, Treasure Data is a customer data platform (CDP) pioneer and continues to reinvent the CDP by putting AI and real-time experiences at the center of the customer journey. Our CDP gives customer-centric teams across Fortune 500 and Global 2000 companies – marketing, sales, service, and more – the power to turn customer data into their greatest treasure. Visit www.treasuredata.com to learn more.

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CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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Dovetail is the world’s leading AI-first insights hub that transforms scattered customer feedback into actionable intelligence at scale. By centralizing user feedback across channels – from interviews to sales calls to support tickets – our platform empowers Fortune 500 teams to make more customer-centric decisions. Our advanced AI algorithms help you identify problems faster, uncover strategic opportunities, and prioritize roadmaps with confidence. Thousands of organizations trust Dovetail to drive meaningful improvements in customer satisfaction and deliver innovative products that put customers first. Ready to transform your CX strategy? Chat live with us during the event.

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Grammarly is the trusted AI assistant for communication and productivity, available on over 500,000 apps and websites, helping over 40 million people and 50,000 organizations do their best work. Customer support teams at companies like Atlassian, Databricks, and Zoom rely on Grammarly to transform every customer interaction. Together with Coda, Grammarly now provides an AI productivity platform that will unlock access to company knowledge, generative AI chat, a productivity suite, and capable, trusted AI agents to help your team work smarter and faster Learn more at grammarly.com/about.

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Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.

With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.

Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.

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QuestionPro is a comprehensive customer experience (CX) solution provider, partnering with businesses of all sizes to drive revenue through enhanced customer insight and experience management. Our CX offerings feature an array of award-winning platforms, including voice of the customer (VoC) feedback management (QuestionPro CX), journey mapping and optimization (SuiteCX by QuestionPro), reputation management, deep dive experience research, idea capture and innovation management for both internal and external processes. Beyond our software offerings, we provide a range of CX services, such as managed program operation and support, educational and certification programs, and impactful strategy consulting.

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SundaySky empowers businesses to create videos faster, easier and more personalized. Our easy-to-use Enterprise Video Platform, powered by AI, helps businesses engage viewers for longer with powerful personalization and  improve operational efficiency by reducing costs and the need for specialized skills. Growing businesses and leading brands alike, including 1000Bulbs.com, 1-800 Contacts, Aetna, Bank of America, iTHINK Financial, Okta, SalesIntel, Staples, UnitedHealthcare and many others, have adopted SundaySky to modernize the way they create, personalize and distribute videos at scale. SundaySky is headquartered in New York, with offices in Tel Aviv and Tokyo.

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Thematic unlocks the value in your unstructured feedback to reveal what truly matters to your customers and why—empowering you to take confident action without the wait.

Our AI-powered analytics platform transforms the noise from surveys, chat logs, and conversations into structured insights in minutes. With one-click integrations to major survey platforms and your tech stack, Thematic saves your team thousands of hours in data preparation, analysis and reporting communication.

Easily share the complete picture of your customer experience across your organization. Use our advanced analysis tools to get layers of statistical and qualitative insights, and share customized dashboards with every team. Your insights are traceable, rich with supporting customer quotes and quantified in volume and impact, so everyone gets the clarity to address issues that truly matter.

With Thematic’s conversational AI, anyone in your company can simply ask questions about customer feedback and receive immediate, evidence-backed answers—no technical skills required. As LendingTree discovered: “Thematic works straight out of the box,” eliminating manual coding and model training.

Turn your customer feedback into your strongest competitive advantage at getthematic.com.

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Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever – to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial – we help consumers make the right choices and businesses to build trust, grow and improve.

Trustpilot has over 300 million reviews on the platform, 57 million monthly active users across the globe, and 117 billion annual Trustpilot brand impressions. We have over 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

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For more than 25 years, Zoho has been committed to building software and technology that help businesses excel. From large corporations to single-person companies, 100 million+ users worldwide rely on Zoho to get work done. Zoho is privately held and profitable with more than 15,000 employees. Zoho respects user privacy and does not have an ad-based revenue model in any part of its business. The company’s privacy-first approach, long-term thinking, deep engineering focus, and customer-centric philosophy are just a few things that set it apart. For more information, please visit www.zoho.com

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Ada is the trusted leader in AI-native customer service, designed to be your #1 customer service employee. Since 2016, Ada has powered over 5.5 billion interactions for leading brands like Square, peloton, Canva, and monday.com, delivering extraordinary experiences at scale through higher-quality, more efficient customer service in every channel.

We offer unmatched control, transparency, and enterprise-grade security at scale, reducing wait times, boosting CSAT, and streamlining support across phone, email, messaging, and SMS. Our solution transforms 1,000+ person contact centers into teams that are 5-10x smaller—while delivering higher-quality customer experiences.

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C1, the global technology solution provider, is transforming businesses with AI-powered solutions that elevate connected human experiences. Through advisory, professional, and managed services, C1 ensures seamless integration across communications, infrastructure, and security. Our solutions are tailored to align with your goals to drive innovation and operational excellence. Through our partnerships with leading technology providers and an engineering team holding over 7,000 certifications, we empower enterprises to adapt and thrive in a fast-paced digital world. At C1, it’s about turning complex challenges into meaningful solutions, enabling businesses to design, deploy, and manage technology that delivers impactful outcomes. Learn more at onec1.com.

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JourneyTrack is a cutting-edge cloud-based (SaaS) platform that revolutionizes customer journey management for enterprises. Providing a comprehensive visualization and deep understanding of end-to-end customer experiences empowers businesses to accelerate their digital transformation.

JourneyTrack is about collaboration, standardization, democratization, management, and governance. It’s everything you need to bring all of your customer data together into insights-driven customer experiences that tie to your organization’s strategic goals and revenue targets.

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KMS Lighthouse is the leading enterprise knowledge management company. The AI-enabled search functionality dramatically improves customer and employee experiences by providing real-time access to accurate and consistent knowledge. Our solutions enhance engagements across all service channels, including CRMs, chat-bots and telephony systems, and enable the automation of support processes. Recognized as a Leader in the Forrester Wave on Knowledge Management, KMS Lighthouse empowers organizations to reduce error rates, reduce onboarding times, and deliver exceptional customer and employee experiences.

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Level AI is a customer experience intelligence (CX) and automation platform, building the next generation of AI first products in the CX space. Founded in 2019, the company has raised $74M across three funding rounds from prominent investors including Battery Ventures, Eniac Ventures, BrightLoop, Cross Creek, and Adam Streets. Level AI offers a suite of advanced artificial intelligence solutions that leverage the latest generative AI and semantic intelligence technologies. These tools enhance customer experiences, drive operational efficiency, and transform service and contact center teams into hubs of actionable business insights, and sustainable growth.

Key milestones for Level AI include:
● Securing $39.4M in Series C funding in July 2024
● Launching key applications focused on specific use cases – QA, Customer Analytics, Voice of the Customer, Screen Recording and Agent Assist
● Forming strategic resell partnerships with leading companies such as Five9 (a CCaaS provider) and TeleTech (a BPO provider)

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OP360 was founded in 2006 by experienced business entrepreneurs on a relationships-first philosophy. Bolstered by their first-hand experience, they set forth with one goal in mind: to be a trusted global workforce partner and position the business as a one-stop, full-service outsourcing company that delivers streamlined solutions for brands and businesses all while reducing costs, improving service levels and growing top-line performance. From end-to-end omnichannel experience solutions to outbound sales and back-office, OP offers services in inbound/outbound call center, data center, accounting, technology support, application/web development and back-office.

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OPINATOR is an end-to-end CX management platform that brings the human touch to Customer Experience, enabling you to boost response rates in VoC, NPS, and CX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand.

OPINATOR’s Predictive, Prescriptive, and Text Analytics capabilities, Case Management System, and fully branded, role-based dashboards enable you to act instantly on feedback, reduce points of customer effort, and drive value in each touchpoint of your customer journeys. OPINATOR is self-manageable and offers a predictable and flexible pricing model based on flat rates.

Our clients get constant support and customer service, ensuring their success every step of the way. Elevate your feedback game and create impactful experiences effortlessly with OPINATOR.

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We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We’re not just another BPO company. We’re CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and fraud, collections, and trust & safety.

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Wripple is an on-demand talent platform for the modern marketing workforce, offering a private marketplace of vetted talent and software to manage freelancer operations in one place.

We help companies hire specialized freelance and contractor talent quickly for marketing needs. Clients include Coca-Cola, Delta Air Lines, First Horizon Bank, Nestlé and others.

Wripple offers:

• Access to on-demand talent across 50+ roles and 35+ projects.
• Specialized experts providing strategic value and fresh perspectives.
• Outsourced freelance operations—classification, contracting, and payment.
• Savings of 40% or more compared to traditional talent providers.
• No subscription or license fees.
• Dedicated client leads.

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Verndale helps companies and institutions drive growth by delivering end-to-end digital solutions powered by cutting-edge technology. From strategy and design to development and marketing, we specialize in creating personalized web, mobile, and ecommerce experiences that boost revenue, engagement, and efficiency.

As a digital experience agency, we partner with clients like Cracker Barrel, GAF, the University of Redlands, Southeast Toyota Finance, and many more to deliver impactful solutions tailored to your strategic goals and digital agenda. Our services span strategy, design, development, AI, personalization, SEO, analytics, and managed services.

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