Ideas Into Action: Elevate Experiences That Win Loyalty
At CX Forum West in San Francisco, you’ll turn ideas into action with forward-thinking strategies, practical guidance, and meaningful time with Forrester analysts. This curated event — capped at fewer than 400 delegates — fosters candid conversations, hands-on learning, and networking that accelerates your next decision. Whether you’re shaping customer experiences, driving digital transformation, or leading marketing innovation, you’ll leave with frameworks, tools, and a clear plan to deliver measurable impact.
Why Attend CX Forum West
Join a curated experience designed for leaders shaping the future of CX, marketing, and digital innovation:
Drive Decisions
Apply research-backed guidance and frameworks to act with confidence.
Forge Connections
Network in an intimate setting with fewer than 400 attendees.
Engage Analysts
Participate in one-on-one meetings and small group discussions for tailored advice.
Discover Success Stories
Learn how peers turned strategy into measurable impact that you can replicate.
Access Practical Tools
Take home templates and scorecards to accelerate progress immediately.
Unite Your Team
Collaborate with colleagues to prioritize actions and drive measurable outcomes.
Who Should Attend
CX, B2C marketing, and digital innovation leaders and teams who are ready to turn ideas into measurable impact will benefit from attending CX Forum West.
- CX: Develop next-level strategies to retain customers and demonstrate business impact through exceptional experiences.
- B2C Marketing: Cultivate customer loyalty by aligning your team’s strategies with your brand promise and uncovering powerful consumer insights.
- Digital: Harness cutting-edge technologies and AI to accelerate customer acquisition and improve engagement metrics.
Make The Case. Get The Green Light.
Ready to attend but need budget approval? Use these resources to show how CX Forum West drives results — for you and your team.
Pricing
Already a Forrester client with pre-purchased tickets? Please contact events@forrester.com for assistance with your registration. All others, please click below to register.
Early Bird
Early bird pricing expires March 9, 2026.
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Clients
$799 USD
$1,099 CAD -
Non-clients
$899 USD
$1,199 CAD
Standard
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Clients
$999 USD
$1,299 CAD -
Non-clients
$1,099 USD
$1,399 CAD
Team Discounts
Receive 5 tickets for the price of 4 in one transaction. No code required, add 5 tickets to your cart and receive 20% off. Additional discount voucher codes do not apply. Early bird pricing expires March 9, 2026.
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5 Clients
$3,196 USD
$4,396 CAD -
5 Non-clients
$3,596 USD
$4,796 CAD
Please be aware that the currency charged to your credit card will match the currency designated in your registered account, which may differ from the displayed prices. View event terms & conditions here.