CX Forum
West

Angelina Gennis

Principal Analyst
Employee Experience, Customer Empathy, Employee Engagement, Employee Experience Design, Digital Workplace, Hybrid Work, Employee Listening, Employee Wellbeing And Burnout, Organizational Culture, Customer Experience Collaboration, Customer Experience Council, Customer Experience And EX Collaboration, Customer Focused Culture, Customer Experience Champions

Also attending CX Forum East.

Chuck Gahun    

Principal Analyst
Digital Business Platforms, Business And Strategy Planning, Content Management And Technology, Product Information Management, Strategic Content Planning, Commerce Strategy, Commerce Services

Also attending CX Forum East.

Colleen Fazio    

Senior Analyst
Customer Experience, Customer Experience Measurement, Customer Feedback Management Solutions, Voice Of The Customer Programs, Close The Customer Feedback Loop, Customer Experience Dashboard And Insights Communication, Customer Experience Innovation, Customer Experience Technology, Customer Experience Drivers, Customer Experience And AI, Customer Experience Measurement Programs, Unstructured Customer Feedback, Customer Experience Surveys, Customer Experience Measurement And AI

Also attending CX Forum East.

David Brodeur-Johnson

Principal Analyst
Employee Experience, Remote Work, Employee Engagement, Digital Workplace, Hybrid Work, Employee Listening, Employee Wellbeing And Burnout, Employee Experience Strategy

Also attending CX Forum East.

Dipanjan Chatterjee

VP, Principal Analyst
Brand Measurement And Value (B2C), Brand Positioning (B2C), Brand Strategy (B2C), Consumer Behaviors (B2C), Brand Growth Strategy (B2C), Brand Experience (B2C), Brand Measurement Consulting Services, Total Experience Score, Brand Experience Index

Also attending CX Forum East.

Emily Collins     

VP, Research Director
B2C Marketing, Paid Media Channels (B2C), Marketing Channels (B2C), Loyalty Strategy (B2C)

Also attending CX Forum East.

Gina Bhawalkar     

Principal Analyst
Customer Empathy, Design Thinking, Experience Design, Human-Centered Design, Design Personas, User Experience, Digital Design, Digital Accessibility, Responsible Design, Digital Accessibility Platforms, Inclusive Design, Design Measurement, Design Systems

Also attending CX Forum East.

James McQuivey, PhD

VP, Research Director
Employee Experience, Future Of The Office, Leadership Development, Change Management

Also attending CX Forum East.

Jen Sanning

VP, CMO Executive Partner
B2C Marketing, Customer Experience, Customer Experience Management, Information Technology Leadership, Marketing And Media Mix Modeling (B2C), IT And Business Alignment, Customer Engagement, Digital Transformation, Integrated Marketing Strategy (B2C), IT Organizations, IT Organizational Structure

Also attending CX Forum East.

Jessica Liu

Principal Analyst
B2C Marketing, Marketing Channels (B2C), Consumer Personalization (B2C), Marketing Technologies (B2C), Marketing Planning (B2C), Marketing Content Management (B2C), Marketing Resource Management Technologies

Also attending CX Forum East.

Jess Lloyd

Principal Analyst
B2C Marketing, Consumer Insights (B2C), Brand Strategy (B2C), Consumer Behaviors (B2C)

Also attending CX Forum East.

Judy Weader

Principal Analyst
Customer Experience Management, Customer Experience Strategy, Customer Experience Transformation, Customer Experience Organizational Models, Customer Experience Vision, Customer Experience Maturity, Customer Experience Professional Development, Customer Experience Strategy Consulting Services, Customer Experience Budgets, Customer Experience Prioritization,  Customer Experience Council, Customer Experience Governance, Customer Experience Program Value, Customer Experience Operating Models, Customer Experience Function, Customer-Focused Culture

Also attending CX Forum East.

Katy Tynan

VP, Principal Analyst
Employee Experience, Workforce Strategy, Learning Management, Skills Management, Employee Coaching, Employee Learning And Development, Organizational Development, Employee Recognition, Leadership Development, Workplace Diversity And Inclusion, Contract Labor And Gig Work, Career Pathing And Development, Revenue Ecosystem Change Management (B2B), Change Management

Also attending CX Forum East.

Max Ball

Principal Analyst
Contact Center Performance Management, Contact Center Operations, Customer Service Solutions, Conversational Interfaces, Contact-Center-As-A-Service Platforms, Conversational AI Platforms For Customer Service, Customer Service, Contact Centers

Also attending CX Forum East.

Mike Proulx

VP, Research Director
B2C Marketing, Corporate Sponsorship (B2C), Metaverse

Also attending CX Forum East.

Nikhil Lai

Principal Analyst
B2C Marketing, Paid Media Channels (B2C), Advertising Technologies (B2C), Marketing And Media Mix Modeling (B2C), In-Store Marketing (B2C), Media And Advertising Buying (B2C), Search Advertising (B2C), Programmatic Advertising (B2C), Search Engine Optimization (B2C), TV Advertising (B2C), Retail Media (B2C), Audio Advertising (B2C), Media And Advertising Planning (B2C), Out-Of-Home Advertising (B2C), Omnichannel Advertising Platforms, Creative Advertising Technologies, Retail Media Networks, Search Engine Optimization Solutions

Rich Saunders

Senior Analyst
Customer Intelligence, Customer Analytics, Customer Experience Data And Insights, Customer Experience Measurement, Personalization, Predictive Analysis, Customer Experience ROI, Customer Experience Benchmarking, Customer Satisfaction, Descriptive Analytics, Customer Experience Drivers, Customer Experience Measurement Programs, Customer Experience Metric Goal Setting, Unstructured Customer Feedback, Customer Experience Measurement And AI

Ron Rogowski

VP, Executive Partner

Also attending CX Forum East.

Su Doyle

Principal Analyst
Customer Experience Management, Customer Experience Transformation, Customer Experience Collaboration, Customer Experience Organizational Models, Customer Experience Maturity, Customer Experience Capabilities, Customer Experience Professional Development, Customer Experience Budgets, Customer Experience Governance, Customer Experience Operating Models, Customer Experience Function, Customer-Focused Culture

Also attending CX Forum East.