Technology & Innovation APAC

Banks are increasingly adopting emerging technologies such as automation to boost revenue, optimise operational costs, and deliver better customer and employee experiences. Automation technologies themselves are evolving beyond the vanilla robotic process automation to a much more broad-based automation fabric.

In this session, we will:

• Share some key emerging technologies applicable to banking.
• Identify the most common automation use cases in corporate banking.

Speakers:
Pushpa Marwal, Analyst, Forrester

From CEOs to entry-level employees, people rely on digital tools at work — tools that are mostly inadequate or even awful in terms of user experience (UX). Enterprise UX problems cause their firms to waste time, undermine vital transformations, underserve customers, and risk dangerous mistakes.

In this session, we will:

• Identify the root causes why enterprise tools provide poor UX to people at work.
• Explain how tech leaders can drive change to overcome it.

Speakers:
Amit Bhatia, Senior Analyst, Forrester

In this session, you will hear perspectives from Forrester CIO analysts about how to align your operational platforms with your customer-facing platforms for best results. They will also walk through a composite case study that illustrates leading practices and pitfalls to avoid.

You will leave with a better understanding of:

• Why you need to align operations with experience when making application and services decisions.
• How to create an architecture and platform strategy to achieve a connected enterprise.
• How behaviours, success measures, and processes must change to succeed.

Speakers:
Biswajeet Mahapatra, Principal Analyst, Forrester
Amit Bhatia, Senior Analyst, Forrester
Ashutosh Sharma, VP, Research Director, Forrester

摘要：当前的企业必须走出自己的舒适区，通过数据和人工智能提供新的虚拟体验和服务。拥有一个以技术为导向的数据和人工智能框架有助于企业制定前进的路线。
本次会议将介绍：

• 了解互联智能的框架
• 了解如何利用data mesh如何实现分布式的数据和人工智能

How To Join The Connected World With Data And AI
Currently, firms have to step outside their comfort zones to provide new virtual experiences, services, and conveniences through data and AI. Having a clear framework to orient the data and AI operating model with technology is the right way to move forward.

This session will provide the following benefits:

• Understand the connected intelligence landscape.
• Learn how data mesh enables distributed data and AI capabilities.

Speakers:
Danny Mu, Principal Analyst, Forrester

自动化已成为很多技术负责人的重要议题。在 Forrester 的自动化架构框架中，机器人流程自动化 (RPA) 承载了您当下企业自动化策略的核心。充分利用新兴的自动化能力，比如流程发现，任务挖掘和智能文档处理，将加速您的自动化之旅。商业负责人也应当意识到，正确的采纳自动化工具仅仅是其中的一部分。成功的赋能公民流程专家才能将您的自动化价值最大化。
在这次会议上，您将：

• 了解到自动化和 RPA 工具的最新趋势。
• 学习如何构建公民流程专家团队来支持企业级数字化转型。

Automation: Digital Transformation’s Rocket Fuel
Automation is among the most important priorities for technology leaders today. Under Forrester’s automation fabric, robotic process automation (RPA) plays a key role to support your automation strategies. Harnessing the capabilities of emerging components like process discovery, task mining, and intelligent document processing will accelerate your automation journey. Business leaders should understand that adopting tools is only half of the battle. Successfully empowering citizen process experts will upgrade automation benefits to enterprise level.

In this session you will:

• Understand the recent trend of automation and RPA solutions.
• Learn how and when to build your citizen process expert team for enterprise-level digital transformation.

Speakers:
Guannan Lu, Analyst, Forrester

经过过去十年的快速发展，中国云计算市场已经进入了行业云的新篇章。为了加速创新，适应未来，中国企业和组织机构正在不断增加面向行业特定场景的情境化云服务。
本次研讨会将为您提供以下收益：

• 了解Forrester如何定义“行业云”，以及对中国市场为什么行业云如此关键
• 了解包括金融服务、制造、政府、零售、医疗、能源和媒体等在内的主要行业的典型用例
• 深入了解中国市场金融行业云的生态和用例
• 对中国的行业云生态体系有完整的把握

Embrace Industry Cloud Ecosystem To Become Future Fit In China
The cloud market in China is growing rapidly in the past decade, moving toward a new chapter of industry clouds. To accelerate innovation and become future fit, Chinese organisations are increasingly seeking cloud services that are contextualised for scenarios in their industry.

This session will provide the following benefits:

• Learn how Forrester defines “industry cloud” and why it’s critical in China.
• Understand typical use cases in major industries including financial services, manufacturing, government, retail, healthcare, energy, and media.
• Hear a deep dive about the financial services cloud in China.
• Gain a holistic view of the industry cloud ecosystem in China.

Speakers:
Meng Liu, Senior Analyst, Forrester

Vodafone New Zealand, together with CloudBlue, has accelerated its ability to deliver specialised offerings to an ever-increasing small- and medium-sized enterprise (SME) segment while achieving a lean operation. As a digital service provider, two of your top challenges may be populating your catalogue with the right solutions to offer your customers and scaling to support the increased customer base when you do. In this session, learn how you can replicate Vodafone’s successful strategy and launch an efficient and scalable marketplace across multiple business units with richer offerings.

Speakers:
YiLun Miao, Managing Director, Asia Pacific & Japan, CloudBlue
Emily Fischer, Product Specialist, ICT Practices, Vodafone New Zealand

As Indue embarks on a rigorous new phase of technical development in line with the highly regulated New Payments Platform, it has identified the need to adopt a DevOps model of working and, with it, a more collaborative quality engineering culture. Find out how partnering with Planit is enabling Indue to embed better quality engineering practices, stay on the forefront of change, and more efficiently deliver upon critical projects.

Speakers:
Kimberlea Dudley, Head of Quality Assurance – Delivery, Indue
Laura Johnson, Customer Solutions Architect, Planit

Tabcorp, Australia’s biggest multichannel wagering brand has recently released the first version of its highly anticipated new app as part of a digital transformation of the wagering company, which makes it faster and simpler for punters to place a bet. Through innovative ways of working and emerging technology platforms such as Flutter, Tabcorp now sees 160% improvement in development speed and increased capability to upgrade products fortnightly. Learn more about the strategy as well as the challenges faced and overcome at this exciting case study session.

Speakers:
Priyank Dhillon, Head of Technology, Digital, Tabcorp
Jacob Koshy, VP & Business Unit Head, TO THE NEW

In the US, Congress took unprecedented steps to address the economic impact of the pandemic with the CARES act, and in particular, the Paycheck Protection Program (PPP) for small businesses. To participate in the PPP, banks across the country had to implement end-to-end commercial lending apps in an unheard-of two weeks. Learn how T Bank rose to this challenge and leveraged Zoho’s low-code technology to deliver a solution in such accelerated timeframes.

Speakers:
Bharath Kumar B, Head of Marketing & CX, Zoho Creator