Vision Report

The Future Of Banking: Audio Insights From Our Interviews On Values-Based Insights, Simplicity And Trust, And ESG

July 15th, 2020
Jacob Morgan, null
Jacob Morgan

Summary

In this series of interviews with financial services experts, we hear three views on how values-based models; simplicity and trust; and environmental, social, and governance (ESG) will affect the future of banking. Learn how banks and customers will create a win-win relationship, how security and trust are a prerequisite for the less visible banks of the future, and how COVID-19 has shifted banks’ focus on their societal impact.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.