Trends Report

Refocus The Bank Branch On Delivering Empathetic, Personal Interactions

August 10th, 2020
Tom Mouhsian, Principal Analyst
Tom Mouhsian Principal Analyst

Summary

The economic crisis is pushing heads of branch networks to close branches to save costs. Banking leaders justify these decisions by also pointing to the fast-rising adoption of digital channels in recent months. In this branch network overhaul, banks should also consider the critical role branches play in enabling highly valuable human interactions. Read Forrester’s T he Renaissance Of Branch Banking In Asia Pacific and book an inquiry for help.

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