Trends Report

Brief: What Dreamforce 2015 Tells CX Professionals About Connected Experiences

Connected Experiences Pave The Way To Better Customer Experience Management

October 26th, 2015
TJ Keitt, null
TJ Keitt
With contributors:
Harley Manning , Kelly Price , Kara Hartig

Summary

Most customer experience (CX) pros may not have noticed Salesforce's Dreamforce — one of the world's largest software conferences — during the second week of September 2015. But this technology showcase, with its focus on the Internet of Things (IoT) and data analytics, shows how connected experiences can assist customer experience management. This report highlights what CX pros need to know coming out of Dreamforce 2015.

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