Trends Report

Choose A Case Management Platform Based On 10 Criteria

Alternatives For Case Management Leave EA Pros Scratching Their Heads — But Forrester's Tool Can Help

August 24th, 2017
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Alex Cullen , Madeline King

Summary

Enterprise architects struggle to compare options for modernizing case management in areas such as customer service, onboarding, government regulation, and insurance claims. Options now include domain-specific cloud platforms, fit-to-purpose solutions, and a host of process tools under the DPA umbrella that include BPM, DCM, and low-code platforms, as well as advancing AI building blocks that enable smart search and augmented intelligence. To guide EA pros, we compare performance and agility criteria and incorporate them into a decision guidance tool.

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