Trends Report

Debunking Three Services Sourcing Myths

How To Align Your Sourcing Strategies To The Future Of Services

December 16th, 2020
Duncan Jones, null
Duncan Jones
With contributors:
Pascal Matzke , Anna Vyshnevska , Kara Hartig

Summary

The old plan-build-run models of services are giving way to a new services paradigm where transformation is continuous and multidimensional. To derive competitive advantage from it, CIOs need stronger relationships with and better outcomes from their tech service providers. They can do this by persuading their sourcing and vendor management colleagues to abandon three commonly held myths of tech outsourcing. This report explains why and how CIOs should change their firms' approach to buying technology services in order to become future fit enterprises.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.