Trends Report

Forrester Infographic: The State Of Services In 2021 — Working With Partners

April 12th, 2021
Amanda LeClair, Senior Analyst
Amanda LeClair Senior Analyst
With contributors:
Ted Schadler , Allen Bonde , Alessia Stewart , Madison Bakalar

Summary

As enterprises tap into digital opportunities to transform, what they look for, and more importantly need, from their services providers evolves. The impact of COVID-19 has accelerated many of those shifts in client-provider relationships. This infographic uses data from a 2020 Forrester survey with business and technology services decision-makers to explore the near- and long-term trends of service provider and client relationships.

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