Case Study

Case Study: How Standard Chartered Modernized Mobile Banking In South Korea

February 4th, 2021
Frederic Giron, VP, Senior Research Director
Frederic Giron VP, Senior Research Director
With contributors:
Nancy Lin , Bill Nagel

Summary

Digital-only banks and fintechs have shaken up the banking industry — and the disruption shows no sign of slowing. Incumbents must innovate quickly and aggressively to battle back. In South Korea, Standard Chartered Bank’s Leapfrog platform is an attempt to meet this challenge head-on, modernizing the bank by ramping up its digital services. Digital business professionals at banks should read this report to find out how to use customer-centric design, new tech architectures, and open ecosystems to create differentiating digital experiences and vie for customer primacy.

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