Trends Report

Market Momentum: IT Services And Outsourcing Market, H2 2009

The Market Sees Convergence Driven By Nontraditional Services Players

April 13th, 2010
Pascal Matzke, Vice President, Research Director
Pascal Matzke Vice President, Research Director
With contributors:
Thomas Mendel, Ph.D. , Charles Green

Summary

The global market for IT services and outsourcing is in the midst of a fundamental transformation. While overall services revenues for 2009 are set to decline, the vendor landscape has already started to change rapidly. We have seen two major acquisitions — Dell acquiring Perot Systems, and Xerox acquiring ACS — which indicates that nontraditional services players may well drive future consolidation. New cloud services have dominated services coming to market, while go-to-market activities have seen the opening of significant new delivery and innovation centers, which reflects the continuing importance of innovation even during broader economic woes.

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