Data Overview Report

The State Of Enterprise IT Services: 2009

Business Data Services North America And Europe

November 6th, 2009
Pascal Matzke, Vice President, Research Director
Pascal Matzke Vice President, Research Director
John McCarthy, null
John McCarthy
With contributors:
Edward Radcliffe , Chétina Muteba , Ellen Daley

Summary

As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last recession in 2001 to 2002, when outsourcing and offshoring benefitted from strong anticyclical growth, the picture is much more mixed this time in terms of spending plans. This document summarizes the key highlights from Forrester's Enterprise IT Services Survey, North America And Europe, Q2 2009, which offers deeper insights into enterprise spending behavior for IT services and outsourcing.

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