Trends Report

Digital Customer Experience Trends To Watch, 2013

January 30th, 2013
Ron Rogowski, VP, Executive Partner
Ron Rogowski VP, Executive Partner
With contributors:
John Dalton , Allison Stone

Summary

Digital touchpoints support an increasingly large percentage of the overall customer experience. 2012 saw the emergence of several important digital customer experience trends that will gain momentum as firms look to unify the cross-touchpoint experiences they deliver in 2013. This report outlines key trends that will make up the landscape that customer experience professionals will be working in as they take strides to improve their digital customer experiences in 2013.

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