Summary
Forrester evaluated the seven largest Canadian banks (Bank of Montreal, CIBC, Desjardins, National Bank of Canada, RBC Royal Bank, Scotiabank, and TD Canada Trust) using its Competitive Site Assessment (CSA) methodology. RBC Royal Bank took this year's top spot, scoring 65 out of a possible 100. Canadian secure sites have the basics covered but are limited in next-generation functions like advanced bill payment and transfer functions, eStatements, and alerts.
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