Best Practice Report

2008 Canadian Bank Secure Web Site Rankings

Forrester's Competitive Site Assessment Ranks Seven Canadian Banks

May 6th, 2008
Brad Strothkamp, null
Brad Strothkamp
With contributors:
Carrie Johnson , Brendan McGowan

Summary

Forrester evaluated the seven largest Canadian banks and credit unions (Bank of Montreal, CIBC, Desjardins, National Bank of Canada, RBC Royal Bank, Scotiabank, and TD Canada Trust) using its Competitive Site Assessment (CSA) methodology. RBC Royal Bank again took this year's top spot, scoring 68 out of a possible 100, slightly edging out National Bank of Canada.

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