Best Practice Report

2009 Canadian Bank Secure Web Site Rankings

RBC Posts Solid Scores In All Areas Of Forrester's Review

August 25th, 2009
EH
Emmett Higdon
With contributors:
Brad Strothkamp , Courtney Tincher

Summary

Forrester again this year evaluated the secure Web sites of the seven largest Canadian banks and credit unions — Bank of Montreal, CIBC, Desjardins, National Bank of Canada, RBC Royal Bank, Scotiabank, and TD Canada Trust — using our Competitive Site Assessment (CSA) methodology. RBC nosed ahead of CIBC to win in a photo finish that highlights the parity among Canada's top banks. Unfortunately, uniformly low online servicing scores also emphasized that Canadian firms in general still have a long way to go in enabling customer self-service online.

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