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2010 US Bank Public Web Site Rankings

Bank Of America And Citibank Take The Top Spot For 2010

April 30, 2010

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Why Read This Report

Forrester evaluated the public Web sites of the six largest US banks — Bank of America, Chase, Citibank, PNC Financial Services, US Bank, and Wells Fargo — using our Web Site User Experience and Functionality Benchmark (WSB) methodology. Bank of America and Citibank tied for the top spot in this year's ranking, scoring 70 out of 100.

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Best Practice Assessments

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  • Web Site User Experience And Functionality Benchmark Criteria

Also in Collection: US Digital Financial Services Benchmark

Table of Contents

  • Forrester's Web Site Benchmark Methodology
  • Ranking The Sites: Bank Of America And Citibank Lead The Pack In 2010
  • Best Practices Of US Bank Public Web Sites
  • WHAT IT MEANS

  • US Banks Need To Do A Better Job Of Merchandising
  • Related Research Documents

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