Trends Report

2012 Canadian Credit Card Secure Website Rankings

RBC And CIBC Lead With Critical Functionality

May 24th, 2012
Peter Wannemacher, Principal Analyst
Peter Wannemacher Principal Analyst
Brad Strothkamp, null
Brad Strothkamp
With contributors:
Carrie Johnson , Douglas Roberge

Summary

Despite the rapid rise of mobile and tablet banking, secure websites remain the No. 1 digital touchpoint for credit cardholders interacting with their providers. Before eBusiness professionals at Canadian credit card companies can prioritize website features and online initiatives, they must understand where the broader market is in terms of digital offerings and where they stand compared with their peers. To help eBusiness teams benchmark their secure websites and plan for future improvements, Forrester applied our Website Benchmark methodology to evaluate and rank the websites of the four largest credit card issuers in Canada. This report will give eBusiness professionals a view of the state of the market, a range of best practices, and a sense of what digital interactions with cardholders will be like in the future.

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