Trends Report

2012 US Credit Card Secure Website Rankings

Discover Financial Services Takes The Top Spot With Robust Functionality And Strong User Experience

May 9th, 2012
Peter Wannemacher, Principal Analyst
Peter Wannemacher Principal Analyst
Brad Strothkamp, null
Brad Strothkamp
With contributors:
Carrie Johnson , Douglas Roberge

Summary

Despite the rapid rise of mobile and tablet banking, secure websites remain the No. 1 digital touchpoint for credit cardholders interacting with their providers. Before eBusiness professionals at credit card companies can prioritize digital initiatives, they must understand where they stand compared with their peers and competitors in the market. To help eBusiness teams benchmark their secure websites and plan for future improvements, Forrester applied our Website Benchmark methodology to evaluate and rank the websites of the six largest credit card issuers in the US. This report will give eBusiness professionals and their teams a sense of the current state of the market, a range of best practices, and a view into where digital account management is heading.

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