Report

2015 Retail Omnichannel Functionality Benchmark

Upgrade Process, Metrics, And Technology For Omnichannel Success
May 6th, 2016
With Contributors:
Adam Silverman
Patti Freeman Evans
Alex Causey
Diana Gold
Rebecca Katz
and Peter Harrison

Summary

Forrester used its Retail Omnichannel Functionality Benchmark methodology to assess 20 leading retailers across the UK and US to help retail digital business executives better understand how their omnichannel capabilities match up against peers and best p

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