Summary
This report explores the best practices we've uncovered by reviewing the mobile banking functionality of 11 of the largest retail banks in Europe. While all the banks have made improvements over the past year, Spain's CaixaBank — which came top for the second year in a row — Turkey's Garanti, and Poland's Bank Zachodni WBK are widening their lead with a growing range of next-generation features. This report is intended to help digital banking strategy executives benchmark their own mobile banking capabilities and identify ways to improve their mobile services.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).