Summary
Sixty-five percent of software decision-makers tell us they plan to use or already have begun using collaboration software-as-a-service (SaaS). Fueling a lot of this interest is the availability of robust cloud collaboration and productivity suites from Google and Microsoft. As IT leaders consider these suites though, they're increasingly looking beyond just low-cost alternatives to on-premises technologies. They seek new capabilities that will help their businesses address the challenges of today's fast-paced, information-rich, global business environment. Addressing these needs will guide how Google and Microsoft develop their offerings over the next two years. This report describes the nature of this evolution and the capabilities it will unleash for organizations.
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